Refund Policy

Starter policy · TODO before accepting customers: identify the legal business entity, business address, contact details, effective date, applicable jurisdiction, and any mandatory consumer rights. Have these terms reviewed for the countries you serve.

Requesting a refund

Contact AppTester in your private order chat and explain the issue. Include your order number. Do not share card details. TODO: Provide a public support email or contact channel for customers who cannot sign in.

Before testing starts

If testing has not started, you may request cancellation and a full refund of the service payment. The team checks whether any work has begun before confirming the request.

After testing starts

If we cannot deliver the purchased service, contact us so we can remedy the issue or assess a refund for the undelivered portion. Completed testing or QA work may affect the refundable amount. TODO: Finalize any calculation rules, time limits, exceptions, and consumer cancellation requirements before launch.

Google production decisions

A refusal of Google Play production access is not by itself a failure to provide the purchased testing service. AppTester does not guarantee Google’s approval. This does not affect any statutory rights you may have.

Processing

Approved refunds are issued through the original payment provider. Processing time depends on the provider and financial institution. Order cancellation and a payment refund are separate actions. A full refund closes access to the order’s private testing resources.

Business-specific terms

TODO: Add the legal entity, support contact, effective date, expected review timeframe, treatment of provider fees where legally allowed, and mandatory rights for the regions served. These provisions must not reduce rights that cannot legally be excluded.